We worked with Jessica for months prior to our move in date, and with each step of the way she was diligent to all of our requests. After move in, we had some work orders put in and she submitted them on the spot and the issues were fixed immediately. She is the consummate professional, and I would personally recommend my friends and colleagues interested in renting, to her. She welcomed us with open arms, along with the rest of the staff.
Jessica Facile is the most helpful, understanding, accommodating agent and made my move pretty much seamless! Very helpful in guiding the leasing process, answering any and every question, checking in and keeping in contact to ensure a stress-free moving process. All the staff in general are beyond friendly and willing to help.
Customer service here is an understatement! Jessica and many others from Ashley Lake Apartments has been nothing but ROCKSTARS!!!!! They are there when you need them, and when you also don't need them. This has been an overwhelming experience due to the fact that this is my very first apartment, and I had no clue what I was doing (and I still don't)! Jessica and the whole staff had nothing but patience, answers, and a whole lot of smiles to ease me and my roommate into what many know as "Adulting." They even helped me and my roommate with a move in rent special. She and everyone there truly goes above and beyond. So THANK YOU Jessica Facile, I am truly grateful that my roommate and I can call this our new first home, and that we have you to help us along the way!
I've been living here over a year, it has been an amazing experience. The staff is professional, friendly, and fun. I had an issue with my AC where my bill was fluctuating and I reported to the staff and it was fixed quickly. I would also like to thank Jessica who works tirelessly to ensure that residents are happy.
Would just like to say that Jessica Facile was extremely competent and very helpful. She was very knowledgeable about the property, able to answer all our questions and made the application process easy. She made us feel comfortable, had a great sense of humor and responded quickly to messages. Thanks Jessica. Great job!
Jessica is impeccable, she is so patient and attended to my needs. I told her that I need a 1st-floor unit due to my parents and kids. Her customer service is out of this world, she down to earth and professional.
Jessica made this move super simple. She was so nice and helpful. I am currently out of town and have been communicating with Jessica and the leasing office to get everything squared away. She walked us through everything and helped us find the right apartment for us.
From the minute I walked into the leasing office Jessica made me feel at home. She showed me the unit and I knew this was where I wanted to live. Jessica made the whole experience better. I was very happy with the service I received.
I wanted to wait awhile before posting a review. Today marks one month of my family and I living here. I would just like to say how awesome and accommodating the experience has been, from the lovely leasing agents (Crystal and Jessica) to the amazing maintenance men. Crystal the property assistant manager, is amazing. When we initially met, my family and I were relocating from Georgia and needed a place to stay immediately. She went above and beyond to expediate the process and for that I will forever be grateful for her. We love our new home, its quiet and the grounds are kept clean, requests and concerns are always handled in a timely manner. That says a lot of the type of customer service being provided. I highly recommend leasing an apartment here, you wont regret it.
After looking for several places to I came across this development. My initial meeting with Jessica was wonderful. She was able to offer me the ideal space for the price point I was looking for. The apartments are well laid out with cozy yey inviting layouts. They installed all new appliances into my unit making it that much better. There were some delays yet they were very accommodating with the situation. This development is centrally located if you need access to both major highways. Ten minutes away from major shopping areas. It is a quiet neighborhood that is well built. Looking forward to my move. Definitely consider them if you are looking in the Boynton Beach area for a place.
The staff is amazing.
Especially Jessica whatever needs to be done they are amazing. Needed to upgrade to a 3 bedroom and stayed in the community.
Jessica was very helpful and great customer service
Jessica helped us with everything! It was only our second move and it could have been a little nerve wracking. Thankfully everything went smoothly and we got our apartment in such a short time!
This is the first time moving without my parents' help. The move was quick and simple. Jessica was pleasant and helpful. She made the transition painless. Thanks guys!
I placed a maintenance request on the 30th of April and the following day the guys came in and fixed the problem. The guys were so nice!!!!